Refund policy

Last Updated: April 17, 2025

Thank you for shopping at NovaPrimeWear.com ("Website"), operated by NovaPrimeWear ("we," "us," or "our"). This Return and Refund Policy outlines our policies regarding returns and refunds for clothing, accessories, or other products ("Products") purchased through the Website.

All Sales Are Final

All purchases made through NovaPrimeWear.com are final. We do not accept returns, exchanges, or offer refunds for any Products, including but not limited to clothing, accessories, or clearance items, except as required by applicable law. Please carefully review Product descriptions, sizing charts, and images before placing your order to ensure the Product meets your needs.

Exceptions for Defective or Incorrect Products

If you receive a Product that is defective (e.g., damaged or materially flawed) or incorrect (e.g., not the item ordered), please contact us within 7 days of delivery at support@novaprimewear.com with your order number, a description of the issue, and supporting photos. We will review your request and, at our sole discretion, may offer a replacement or other resolution if the issue is verified. This is not a guarantee of a refund or return, and any resolution will comply with applicable legal requirements.

No Returns or Exchanges

Except as noted above for defective or incorrect Products, we do not accept returns or exchanges for any reason, including but not limited to:

Change of mind or buyer’s remorse.

Incorrect sizing or fit (please refer to our sizing charts before ordering).

Color or material variations due to lighting, display settings, or manufacturing differences.

Personalized or custom-made Products.

Customer Responsibility

You are responsible for selecting the correct size, style, and Product specifications at the time of purchase. We encourage you to review all Product details and contact support@novaprimewear.com with any questions before ordering. Shipping costs are non-refundable, and you are responsible for any customs duties or taxes on international orders, as outlined in our Terms of Service.

Contact Us

If you have questions or concerns about this Return and Refund Policy or your purchase, please contact us at:

Email: support@novaprimewear.com

Compliance with Applicable Law

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. If any provision of this policy is found to be unenforceable, we will comply with the minimum requirements of the law in your jurisdiction.

Thank you for choosing NovaPrimeWear.com!