Shipping policy

Last Updated: April 17, 2025

Thank you for shopping at NovaPrimeWear.com ("Website"), operated by NovaPrimeWear ("we," "us," or "our"). This Shipping Policy outlines our shipping procedures for clothing, accessories, or other products ("Products") purchased through the Website. Currently, we only ship within the United States.

1. Shipping Destinations

We ship exclusively to addresses within the United States, including all 50 states, Washington, D.C., and U.S. territories (e.g., Puerto Rico, Guam). We do not ship internationally at this time. All orders must be delivered to a valid U.S. shipping address.

2. Shipping Methods and Costs

  • Shipping Methods: We offer standard and expedited shipping options through trusted carriers such as USPS, UPS, or FedEx. The available shipping methods will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order, as well as the selected shipping method. The exact cost will be shown at checkout before you complete your purchase.
  • Free Shipping: We may offer free standard shipping on orders meeting a minimum purchase amount (e.g., orders over $50). Any such promotions will be clearly indicated on the Website.

3. Order Processing and Delivery Times

  • On-Demand Production: This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
  • Order Processing: Due to our on-demand production process, orders are typically processed within 3-7 business days after payment confirmation, excluding weekends and U.S. federal holidays. During high-volume periods (e.g., holidays or sales), processing may take longer.
  • Delivery Times: Estimated delivery times depend on the shipping method selected:
  • Standard Shipping: 3-7 business days after processing.
  • Expedited Shipping: 1-3 business days after processing.
  • Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other unforeseen circumstances. We are not responsible for delays beyond our control.
  • Shipping Confirmation: Once your order ships, you will receive an email with tracking information to monitor your package’s progress.

4. Risk of Loss

Ownership and risk of loss transfer to you once the Products are handed over to the shipping carrier. We are not responsible for packages lost, stolen, or damaged after they leave our facility, but we will assist you in filing a claim with the carrier if applicable.

5. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping costs to resend the order. Please double-check your address before submitting your order.

6. Contact Us

If you have questions or concerns about this Shipping Policy or your order, please contact us at:

  • Email: support@novaprimewear.com

7. Compliance with Applicable Law

This Shipping Policy is subject to our Terms of Service (available at novaprimewear.com/terms) and complies with applicable U.S. laws. Nothing in this policy limits any rights you may have under consumer protection regulations.

Thank you for choosing NovaPrimeWear.com and supporting sustainable, on-demand production!